K-HAKI community support
First contact for rights information, issue clarification and possible referral.
Email K-HAKI →Support and referrals
You do not need to know the legal name of the problem.
Start with what happened, what you need now and whether anyone is in immediate danger. K-HAKI can help clarify a question and identify a possible route, but it is not an emergency service and cannot promise an outcome.
If anyone is in immediate danger
Contact Kenya’s emergency services on 999, 112 or 911, or seek help from a trusted local service. Do not wait for an email response.
A useful first message
Share only what is necessary.
Do not send original identity documents, intimate images, passwords or evidence that could put someone at risk. You can begin with a short summary.
Referral routes
Public institutions and specialist support.
These links are starting points, not guarantees. Eligibility and availability are controlled by each provider. Last checked 12 September 2026.
Civil Registration Services
Official information on civil registration and identity documentation.
Visit CRS →National Legal Aid Service
Public legal-aid information and eligibility guidance.
Visit NLAS →Commission on Administrative Justice
Complaints concerning unfair administrative action or public-service delivery.
Visit the Ombudsman →Office of the Data Protection Commissioner
Information and complaints concerning personal-data protection.
Visit ODPC →Access Now Digital Security Helpline
Digital-security assistance for civil-society organisations and people at risk.
Open the helpline →